Privacy Policy

At 11 Eleven ("11 Eleven," "we," "us," or "our"), we help brands grow — and that means we take the trust you place in us seriously. This Privacy Policy explains what information we collect when you visit growwith11eleven.com (the "Website") or get in touch with us, how we use it, who we share it with, and the rights you have over your data.

By using our Website or submitting your information through our contact form, email, or WhatsApp, you agree to the practices described in this policy.

1. Who We Are

11 Eleven is a digital marketing and brand agency offering performance marketing, web and digital experiences, social media and content, marketing strategy and consultancy, and brand identity and design services.

• Business name: Eleven Eleven Business And Marketing Services
• Registered address: 54 Subhash Marg, Ram Bhawan, Lucknow-226003
• Email: services11eleven@gmail.com
• Phone / WhatsApp: +91 79056 75102

For the purposes of applicable data protection law, 11 Eleven is the entity responsible for deciding how your personal data is processed ("Data Fiduciary" under India's Digital Personal Data Protection Act, 2023).

2. Information We Collect

a) Information You Give Us Directly

When you fill out our contact form, email us, or message us on WhatsApp, we may collect:

• Your name
• Contact number
• Email address
• Brand or company name
• The service you're interested in
• Any message or details you choose to share about your business

b) Information We Collect Automatically

When you browse our Website, certain data is collected automatically through cookies and similar technologies, including:

• Your IP address and approximate location
• Browser type and device information
• Pages viewed, time spent, and how you arrived at our site
• Referring website or ad you clicked
• Interactions with our content

c) Information From Advertising & Analytics Partners

Because we run advertising campaigns, our Website uses tracking tools (such as the Meta Pixel and Google tags) that may collect information about your visit and, where applicable, associate it with your activity across other websites and platforms. See Section 5 for details.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and requests
• Provide, quote for, and deliver our services
• Communicate with you about your project or our offerings
• Improve our Website, content, and user experience
• Measure and improve the performance of our marketing and advertising
• Show you relevant ads and reduce ads that aren't useful to you
• Comply with legal obligations and protect against fraud or misuse

We only process your personal data for these stated purposes and on the basis of your consent or where otherwise permitted by law.

4. The Legal Basis for Processing

We process your personal data where:

• You have given us consent (for example, by submitting the contact form or accepting cookies)
• It is necessary to respond to or fulfil a request you made
• It is necessary for our legitimate business interests, such as understanding how our Website is used and improving our marketing
• We are required to do so to comply with the law

You can withdraw your consent at any time (see Section 9).

5. Cookies & Tracking Technologies

Our Website uses cookies and similar technologies to function, to understand how visitors use the site, and to support our advertising.

Types of cookies we may use:

• Essential cookies — required for the Website to work properly.
• Analytics cookies — such as Google Analytics, which help us understand traffic and behaviour so we can improve.
• Advertising cookies — such as the Meta (Facebook/Instagram) Pixel and Google Ads tags, which let us measure ad performance, understand conversions, and show relevant ads to people who have visited our Website (retargeting).

These third-party tools may collect and process data according to their own privacy policies:

• Meta (Facebook & Instagram): https://www.facebook.com/privacy/policy
• Google (Analytics & Ads): https://policies.google.com/privacy

Managing cookies: You can control or disable cookies through your browser settings. You can also opt out of personalised advertising via:

• Meta ad settings: https://www.facebook.com/adpreferences
• Google ad settings: https://adssettings.google.com

Please note that disabling certain cookies may affect how the Website functions.

6. How We Share Your Information

We do not sell your personal data. We may share it only with:

• Service providers who help us operate our business (for example, hosting, email, analytics, and advertising platforms), under appropriate confidentiality obligations.
• Advertising and analytics partners as described in Section 5.
• Legal and regulatory authorities, where required by law or to protect our rights, safety, or property.
• A successor entity, in the event of a merger, acquisition, or business transfer.

7. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy — for example, to respond to your enquiry, deliver services, and meet our legal obligations. When it is no longer needed, we securely delete or anonymise it.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

In the event of a personal data breach that affects you, we will notify you and the Data Protection Board of India within the timeframes required under the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025.

9. Your Rights

Depending on your location and applicable law (including India's Digital Personal Data Protection Act, 2023), you may have the right to:

• Access the personal data we hold about you
• Correct or update inaccurate or incomplete data
• Request erasure of your personal data
• Withdraw consent you previously gave — you can do this at any time by emailing our Grievance Officer (Section 12) or by adjusting your cookie and ad-preference settings (Section 5). Withdrawing consent is as easy as giving it, and will not affect the lawfulness of processing carried out before withdrawal.
• Nominate another person to exercise your rights in the event of death or incapacity (as provided under the DPDP Act)
• Lodge a grievance or complaint about how we handle your data

To exercise any of these rights, contact us using the details in Section 12. We will respond within 30 days. If you are not satisfied with how we handle your request, you have the right to escalate the matter to the Data Protection Board of India.

10. Children's Privacy

Our Website and services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

11. International Visitors

Our Website is operated from India. If you access it from outside India, please be aware that your information may be transferred to, stored in, and processed in India or other countries where our service providers operate.

• If you are in the EU/UK (GDPR): You have rights of access, rectification, erasure, restriction, objection, and data portability, and may lodge a complaint with your local supervisory authority.
• If you are in California (CCPA/CPRA): You have the right to know what personal information we collect, request deletion, and opt out of the "sale" or "sharing" of personal information. We do not sell personal information.

12. Grievance / Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Grievance Officer:

We aim to acknowledge and resolve all grievances within 30 days. If your concern is not resolved to your satisfaction, you may escalate it to the Data Protection Board of India, as provided under the Digital Personal Data Protection Act, 2023.

13. Third-Party Links

Our Website may contain links to other websites (for example, our social media profiles). We are not responsible for the privacy practices of those third-party sites, and we encourage you to read their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top will always show the most recent version. We encourage you to review this page periodically.